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Remote Technical Support - English

HEWLETT PACKARD ENTREPRISES Ariana Publiée le 13 mars 2020
Expirée

Détails de l'annonce

Référence

114795

Date de publication

13 mars 2020

Type de contrat

CDI

Lieu de travail

Ariana, Tunisie

Expérience requise

Aucune expérience

Niveau d'études

Bac + 3

Disponibilité

Plein temps

Langues

Anglais

Entreprise

HEWLETT PACKARD ENTREPRISES

Secteur: informatique / télécoms

Taille: Entre 200 et 500 employés

Description de l'annonce

Responsibilities

  • Provide technical support via telephone or electronically to customers, partners and HPE employees in line with defined CSC procedures. This will include diagnosis of hardware problems and software support.

  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

  • Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.

  • Elevate calls to the appropriate skill level in line with defined CSC procedures in order to ensure timely resolution and to maintain customer satisfaction.

  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

  • Proactively assist customers to avoid or reduce problem occurrence.

  • Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

  • To consistently set and meet customer expectations and continually develop customer service skills.

Education and Experience

  • IT engineering Diploma or 3 year completion beyond High School level and beyond

  • Helpdesk experience is an advantage.

Knowledge and Skills

  • Excellent verbal and written communication skills in English

  • Excellent analytical and problem solving skills.

  • Software and hardware knowledge of computing, storage and peripheral devices.

  • Superior customer service skills.

  • Phone and remote support experience is a plus.


Partager:
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