Entreprise:
COFICAB
Secteur: industrie électro-mécaniques
Taille: Plus de 500 employés
Secteur: industrie électro-mécaniques
Taille: Plus de 500 employés
About us
COFICAB is a best-in-class world leader in the manufacturing and sales of automotive cables and wires. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946. COFICAB Group’s footprint expands over 11 countries all over the world. The group is number 1 worldwide in its capacity as a tier 2 supplier to most of the big players in the automotive industry.
Our locations are:
Tunisia: Tow Manufacturing Sites in Tunis and in Medjez El Beb, Center of Excellence in Medjez El Beb, Advanced Delivery Center in Sousse
Morocco: Tow Manufacturing Sites in Tangier and in Kenitra, Advanced Delivery Center in Tangier
Deutschland: Sales Office in Nuremberg
Portugal: Manufacturing Site in Guarda, Center of Excellence in Guarda Romania: Tow Manufacturing Sites in Arad and in Ploiesti
Serbia: Manufacturing Site in Belgrade
Macedonia: Advanced Delivery Center in Kavadarci
China: Manufacturing Site in Tianjin, Advanced Delivery Center in Shanghai
USA: Sales Office in El Paso, Advanced Delivery Center in El Paso
Mexico: Tow Manufacturing Sites in Durango and in Leon, Center of Excellence in Durango
Honduras: Advanced Delivery Center in San Pedro Sula
COFICAB prides itself on its focus and investment in innovation and excellent service to its customers. It also prides itself on its most valuable resource: its People. COFICAB employs over 3000 people worldwide. We excel at finding and continuously developing outstanding talent.
Description de l'annonce:
Job purpose :
Leads the customer's claims management process and provides effective and proactive incentives and support for problem solving and improvement proposal in order to guarantee high level of customer satisfaction.
Job Accountabilities :
Prepares and coordinates customer audits and visits then documents and communicates audit/visit results. Undertakes appropriate actions and containment plans and oversees its progress and effectiveness to avoid deviation recurrence.
Communicates customer's claims to concerned parties. Animates claim treatment meeting to investigate customer complaints and perform initial analysis. Communicates 3D report on time to customer including defined containment actions.
Tracks customer complaints, requests if needed samples and nonconforme products quality analysis and performs the complete analysis with further tests in order to identify nonconformity & nondetection root causes.
Prepares and communicates to customer 8D report on time including root causes analysis, corrective and preventive action plans.
Communicates action plans to involved teams and follows up its progress and effectivness. Updates the claim summary according to actions progress. Closes the claim according to actions completion and validation.
Reviews regulary (according to predefined frequency) claim summary with concerned parties and provides proactive and effective support to enhance customer satisfaction.
Plans, prepares, communicates and reviews Quality Customer KPI's and defines accordingly continuous improvement plans of processes,procedures and systems to meet the Quality Department and the Company's objectives.
Stops the production in case of non conformity and takes approriate decisions according to the non coformity product treatment procedure.
