Entreprise:
DC TUNISIA
Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Fondée en 2017 par une équipe de professionnels de l’informatique, Digital Cook est une Société de Service et d’Ingénierie Informatique (SSII) initialement spécialisée dans les systèmes d’information.
Nous accompagnons nos clients qu’ils soient particuliers ou professionnels dans la résolution de leurs soucis informatiques (Hard & Soft) en les assistant sur site et à distance.
Sur ce créneau, DC offre à une clientèle composée principalement de grands comptes une gamme de prestations très large, allant du conseil et de la conception à la réalisation et à la maintenance des systèmes d’information, proposant aussi bien son savoir-faire technique que son expertise fonctionnelle.
Depuis ses débuts, DC a su construire une relation de confiance avec ses clients en assurant des prestations de qualité, à forte valeur ajoutée.
Description de l'annonce:
Tasks:
Contact potential or existing customers to inform them about a service using scripts Answer questions about services or the company
Ask questions to understand customer requirements and close sales
| Direct prospects to the field sales team when needed | ||
| Enter and update customer information in the database | ||
| Take and process orders in an accurate manner | ||
| Handle grievances to preserve the company’s reputation | ||
| Go the “extra mile” to meet sales quota and facilitate future sales | ||
|
Performance & Quality:-
Sales representatives must have excellent communication skills, including a clear,
confident speaking voice and a friendly rapport with customers.
- While they may work from a script, sales reps must also have the ability to be flexible
and creative in dealing with customers Must represent the company in a positive light at all times; this calls for optimistic
people who aren't easily upset and who naturally like working with others.
- Sales representatives must be persuasive and highly motivated to make sales. Since it
is often necessary to establish a relationship with a client before a successful sale, they
must also be patient and persistent.
- Sales representatives are often required to input sales data into a computer while on
the telephone with a customer, so keyboarding skills are required.
Qualities and Skills required:
Able to demonstrate the ability to undertake the above responsibilities▪ Excellent communication and interpersonal skills▪ Cool-tempered and able to handle rejection▪ Outstanding negotiation skills with the ability to resolve issues and address complaints▪ Legally able to work in the country in which the position is based▪ A passion for Service Improvement▪ Experienced Service Management professional▪ Excellent leadership and people management skills▪ Excellent written and verbal communication skills▪ Willingness to support and mentor junior staff▪ Able to work under pressure and meet deadlines▪ Able to demonstrate a high degree of flexibility including shift and out of hours working▪ Excellent organizational skills▪ Able to manage sensitive and sometimes confidential information▪ Self-motivation and able to take responsibility▪ Able to manage and prioritize and tasks and time efficiently▪ Able to demonstrate initiative and a proactive approach to daily tasks
