Description de l'annonce:

As Senior Educational Consultant you are not only responsible for providing personalized course advice that will work for the prospective student and which will result in the sales of the contract, as well as the nurturing and follow up of your current students, but you will also be assisting the Sales Manager in leading and managing the Sales Team.
Reporting to the Sales Manager, your main aim is to meet and exceed the monthly sales projection targets, by booking and holding sales appointments and signing the expected number of contracts. In addition you will be motivating, mentoring, inspiring and possibly training your team to do the same. The key to this role is balancing your drive to produce exceptional sales results with your ability to provide personalized and thoughtful levels of service so as to manage each student’s expectations, as well as focusing on the entire team’s progress. You will need to be a master of your own time, as you will be expected to follow up with your prospects and old contacts, book consultations, resolve no-show or cancelled appointments, hold after sales sessions to general renewals and referrals, manage issues and process contracts. Your job will require excellent presentations skills both face to face as well as a confident telephone manner.

Essential duties and responsibilities

Includes the following:

• Hit personal sales goal as well as drive the Sales Team to meet and possibly exceed monthly sales targets, as set by the Sales Manager
• Ensure all KPIs are met that concern Sales, Student support and care
• Ensure all necessary phone calls and appointments are carried out on time by Sales Team
• Provide reports relating to your and the Sales Team’s activity and sales progress to Sales Manager
• Update the sales CRM in and accurate and reliable manner to ensure good contact management
• Attend and hold meetings with Sales and Service Team
• Act as a liaison between Student and the Service Team
• Facilitate productive communication between Sales and Service Team
• Deal with any issues or problems that may arise and ensure these are addressed to student’s satisfaction
• Keep abreast of all new products or changes related to the courses. Attending any training sessions assigned to you as part of your learning and development
• Represent Sales Manager when needed

Key tasks include:

• Generate leads as per expected KPIs
• Provide everyday guidance, mentoring and support to Sales Team
• Assist Sales Manager  in observing sales and service appointments by Educational Consultants
• Book the correct amount of first, second and renewal appointments so as to ensure expected contracts closing ratio and complete sales cycle
• Hold regular reviews with current students, assuring they are satisfied with their course
• Ensure contracts are processed in a correct and timely manner
• Provide accurate and timely reports to Sales Manager
• Compile data, statistics and make accurate sales forecasts
• Plan and participate in marketing activities for your center, including trade fairs, prospecting, promotion stands
• Take responsibility of achieving weekly goals in Sales Managers absence

Technical skills and Qualifications

• Good level of English and fluent in local language
• Knowledge of MS office packages
• Service orientated
• 5 - 6 years of sales experience
• Fluent French
• Fluent Arabic