Détails de l'annonce
Référence:
72199
Publiée le:
17 juillet 2018
Type de poste:
CDI, ,, CDD
Lieu de travail:
Hammam Sousse, Sousse, Tunisie
Expérience:
Entre 2 et 5 ans
Étude:
Bac + 3
Disponibilité:
Plein temps
Langues:
Arabe , Français , Anglais , Allemand
Mobilité:
Locale, International
Permis de conduire nécessaire
Entreprise:
anonymous logo
Entreprise Anonyme
Secteur: consulting / étude / stratégie
Taille: Entre 20 et 100 employés
Description de l'annonce:

Position Overview:
This position would assures consistent quality of production by developing and enforcing and promoting good practice through a systematic approach; validating processes; providing documentation; managing staff etc.

Areas Of Resposibility:


• Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. 


• Lead and supervise the Customer Service/ Quality Control Team


• Train the team to deliver a high standard of customer service


• Develops quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures. 


• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. 
• Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop/ defining new processes and training methods. 


• Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. 


• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. 


• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 


• Responsible for direct communication with clients and the incumbent will be involved in responses/ communication with regards to complaints and queries

Skills

Education and Training: BA degree or equivalent in a relevant course (Q A/ Customer Service ideally to be a topic / German language / Certification in Quality Control)

Work Experience: Minimum 3 years experience in Tourism/ Aviation or Hospitality

Skills: Excellent Communication Skills. (verbal and written)Advance level of MS Word, Excel, Ppt, Report writing. Thoroughness, Dealing with Complexity, fluency in German is required