Détails de l'annonce
Référence:
72182
Publiée le:
11 août 2018
Lieu de travail:
Ariana Ville, Ariana, Tunisie
Expérience:
Entre 2 et 5 ans
Étude:
Bac + 3
Disponibilité:
Plein temps
Langues:
Anglais
Entreprise:
VOICECOM
Secteur: call center / télévente
Taille: Entre 200 et 500 employés

Depuis plus de 10 ans, le groupe Voicecom Group n’a cessé de croître, pour devenir l’un des leaders de la gestion omnicanale de l’Expérience Client externalisée.

Notre forte croissance est le fruit d’une stratégie visant à nous positionner comme des créateurs de valeurs pour nos clients.

Notre expertise en relation clients, notre infrastructure technique à la pointe de la technologie et nos 500 collaborateurs qualifiés et multilingues, permettent de respecter les engagements quantitatifs et qualitatifs et le retour sur investissement de nos clients les plus exigeants.

Notre objectif majeur est le développement commercial à l’échelle mondiale d’où une forte présence internationale couvrant plus de 30 pays de différents continents : Europe, Asie et Afrique.

Description de l'annonce:

 

Voicecom offers exciting opportunities and a great work experience for talented English speaking people. We work with our partner companies to lead Europe in providing internet marketing services for big-brand products.

As the company is growing, we are now looking to recruit new Customer Service Representative with English who will join our team and become part of a fast growing company.

Main Responsibilities and Tasks:

• Provide information about products and services;

• Respond to customers’ needs and concerns;

• Handle returns and complaints;

• Record, update details of customer contacts and actions taken;

• Research answers or solutions as needed;

• Refer customers to supervisors, managers when needed.

What we expect from the candidates:

• Excellent command in ENGLISH (both writing and speaking);

• Be eager to learn new technologies and pore over new tools;

• Be open-minded and have good social skills;

• Detail oriented, ability to prioritize tasks and meet deadlines;

• Self-motivated, a team player;

We Offer:

• The hours of work will be 11 am pm till8 pm

• The training program will be provided in different hours

• Competitive starting salary;

• A great professional experience in a fast-paced sector;

• Young and friendly team to work with;

• Ongoing training;

• English-speaking environment.

If these describe you and you believe to be the ideal match for the position, please send us your actual CV in English and a short motivation letter.