Secteur: call center / télévente
Taille: Plus de 500 employés
Convergys leader mondial de la gestion de la relation client avec plus de 130 000 collaborateurs parlant 58 langues dans 150 sites à travers 33 pays. Présent en Tunisie depuis 2004 et employant actuellement plus de 2000 collaborateurs sur 2 sites : Les Berges du Lac et la Charguia 2
Description de l'annonce:
The Customer Support Associate III position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of complex problems regarding client's product or services.
Business Travel Consultant
Based in Dublin, Ireland
Join us as a Business Travel Consultant supporting Egencia, a first-in-class travel organisation, delivering high-touch customer care solutions from our new Corporate Travel Centre in Dublin, Ireland.
This is an exciting career opportunity for travel agents or ticketing agents looking to move from the leisure travel industry into a corporate role servicing business customers. This will suit people with a passion for travel, with a willingness to relocate for the right opportunity.
In return, we’re offering an attractive relocation package of up to €1,600 to help with your move, in addition to the following:
- A competitive annual salary, with performance based bonus plan
- 20 days holiday entitlement plus 9 bank holidays
- A range of flexible benefits, including life assurance, an employee discount scheme and discounted medical and dental cover
A few things you’ll need…
- Successful candidates will have a good working knowledge of Travel GDS System such as Amadeus, Galileo, Worldspan or Sabre
- You’ll be proficient in English and French, both written and oral
- A natural enthusiasm for client service, with a friendly and professional approach
- You’ll be great at finding solutions and solving problems, leaving the customer happy every time
- Strong listening skills, and the ability to build strong rapport with the customer, anticipating their needs and demonstrating empathy
More about us…
Convergys is a global leader in customer management outsourcing, with over 120,000 employees worldwide. We’re passionate about delivering great customer experiences in 58 languages and from more than 150 locations around the globe.
Ireland, Dublin - Swords