Description de l'annonce:

Convergys is a world leader in BPO industry with more than 130 000 employees speaking 58 languages across 150+ sites in 33 countries.

Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

For growing one of our most successful businesses in Sofia, Bulgaria and aiming to best serve our biggest IT clients world-wide, we are searching for different Technical Support profiles with excellent language skills in English, German and French.

Requirements:

•Working knowledge of one or more current Microsoft Operating systems (IE, Windows XP,  Windows Server Edition, Windows Vista, Windows 7, Windows 8, System Centre, Windows Server 2008, Small Business Server 2008, Windows Server 2003), or any future releases.

•Working knowledge of personal and server computer architecture.

•Ability to properly use all Microsoft Tools and Applications including MSSolve, VisualKB, KMS, Internet and Intranet resources , Windows Server®, Exchange®, SQL®, SharePoint®etc.

•Passion for Technology (curious, has desire to learn, does not rely on past knowledge, stays on top of latest technologies, etc.).

•Strong Problem Solving and Troubleshooting Skills – analytic thinking.

•Good Communication Skills – Spoken and written, including technical writing. Skill to analyze, interpret and address customer needs. 

•Skill in providing an exceptional customer experience. Ability to employ patience and self-control in handling irate customers. 

WE OFFER:

·  Competitive remuneration

·  Full time employment

·  Detailed initial product training

·  Certifications and further qualifications on company's cost

·  Career development and site talent management

·  Nice and friendly multicultural atmosphere.

If you are a dynamic professional, willing to develop in a technical environment and ready to take new challenges, send us your detailed CV and your cover letter in English or German

Seuls les CV en Anglais ou Allemand seront pris en considération

Une expérience 2 ans est exigée en environnement Assistance Technique 

BAC+ 2 ou plus en informatique, réseau ou équivalents

Les certifications seront un plus