Description de l'annonce:

Empower IT is an IT consulting company specialized in Airline IT which partners with leaders of the industry in Europe and MENA. Empower IT provides consulting across the main areas of Airlines IT: revenue accounting, pricing and revenue management, sales and distribution.

Empower IT offers challenging and rewarding international projects with leading customers of the industry and is a growing company that values people, quality and customer satisfaction.

Summary of the role

The Software Support Engineer is part of the team supporting one of the leading system in the Airline industry. It is a unique opportunity to learn Airlines IT before evolving towards other positions  in development or consulting.

Key responsibilities:

• Analyze bugs reported by external users or internal team.
• Identify root cause.
• Propose recovery strategy.
• Develop and maintain support and maintenance tools and scripts.
• Conduct tests.
• Create and maintain the technical documentation necessary for the tools and scripts and report progress to customers.
• Ensure solutions are delivered on time.
• Learn from experience and improve quality of current and future application solutions.
• Propose best practices and improvement.
• Train new comers.

Qualifications:

• Engineering degree in Computer Science is a must.
• Capacity and willingness to understand complex functional flows and processes.
• Experience in the IT Travel industry is a strong plus.
• Experienced in Unix/Linux environments (shell, scripting)
• Knowledge of Python.
• Other languages are a plus (Java, C++, Perl, C#, etc).
• Good knowledge/experience of SQL
• Good analytical, decision making, and trouble shooting skills.
• Good command of French and English.
• Ability to work and contribute in a team environment.
• Customer and quality focus.
• Proactivity/flexibility.
• Up to 2 years experience.