Détails de l'annonce
Référence:
43583
Publiée le:
3 mars 2017
Lieu de travail:
Msaken, Sousse, Tunisie
Expérience:
Entre 2 et 5 ans
Étude:
Bac + 3
Disponibilité:
Plein temps
Langues:
Français , Anglais
Entreprise:
LEONI
Secteur: automobile / moteurs / engins mécaniques
Taille: Plus de 500 employés
Description de l'annonce:

Challenges

  • Good communication (written and spoken) with customers and Support Teams

  • Team work and work under pressure

  • Learning capability, challenge oriented and autonomy

  • Develop and maintain constructive working relationships with clients, peers, superiors, business stakeholders.

  • Highly self-motivated individual with proven problem solving capability

  • Comprehensive of Business processes in an IT-Environment

  • Experiences in IT-Domain and ITIL-Knowledge.

  • Experiences with Trouble Ticket System and Remote Management

  • First experience with ITSM tool, (i.e. OMNITRACKER, Service Now, SAP Solution Manager, Remedy, GLPI)

  • Familiarity with standard office applications (Outlook, Excel, PowerPoint, etc.)

  • Very good English language skill, German and French is an advantage

  • First contact for all 1st Level Support und Key-User employees of all LEONI plants worldwide in their IS/IT-Topics

  • Acceptance of Incidents and Requests through Ticket, Phone and E-Mail

  • Analysis, qualification and forwarding of Incidents and Service Requests (i.e. Demands of users/customers regarding our IS/IT-Systems)

Education

  • University degree with very good knowledge in Information Technology

  • Knowledge in economics and production environments is in advantageous