Entreprise:
Description de l'annonce:
Challenges
Good communication (written and spoken) with customers and Support Teams
Team work and work under pressure
Learning capability, challenge oriented and autonomy
Develop and maintain constructive working relationships with clients, peers, superiors, business stakeholders.
Highly self-motivated individual with proven problem solving capability
Comprehensive of Business processes in an IT-Environment
Experiences in IT-Domain and ITIL-Knowledge.
Experiences with Trouble Ticket System and Remote Management
First experience with ITSM tool, (i.e. OMNITRACKER, Service Now, SAP Solution Manager, Remedy, GLPI)
Familiarity with standard office applications (Outlook, Excel, PowerPoint, etc.)
Very good English language skill, German and French is an advantage
First contact for all 1st Level Support und Key-User employees of all LEONI plants worldwide in their IS/IT-Topics
Acceptance of Incidents and Requests through Ticket, Phone and E-Mail
Analysis, qualification and forwarding of Incidents and Service Requests (i.e. Demands of users/customers regarding our IS/IT-Systems)
Education
University degree with very good knowledge in Information Technology
Knowledge in economics and production environments is in advantageous