Au sein de Faurecia, nous sommes tous passionnés par le monde de l'automobile. Nous sommes experts dans la conception, la production et la livraison des équipements auprès des constructeurs automobiles sur les principaux marchés des 5 continents. Si vous partagez notre ambition pour la perfection technique et notre passion de l'automobile, Faurecia, vous offre une opportunité de carrière.
« Faurecia, un élément-moteur pour votre évolution professionnelle ».
60 000 personnes dans le Monde, présent dans 29 pays à travers 190 sites de production.
FIT (Faurecia Informatique Tunisie) est le centre de compétence informatique de l\'équipementier FAURECIA, il gère et administre l'ensemble des sytèmes du Groupe.
Descriptif
du poste
Main purpose of the job:
To maintain applications at third levels as well as support through the support chain the users and/or technical incidents
To do small enhancements on the applications by means of customizing
Key missions:
• Maintenance and support Faurecia's applications at level 3
• Analysis of issues and incidents with users, level 2 support and/or technical Competence Center
• Resolution of the issues/incidents when possible and/or raise Request For Change ( RFCs) to ask correction in the applications or to fix definitively the issues in a coming version or escalate to the front office for further escalation to the editor
• Reproduce in test environment and document the incidents for escalation.
• Update a monthly Incident Dashboard
• Look for ways to proactively reduce frequently occurring (and other) incidents
• Roll-out of enhancements on to production environments
Profil
recherché
The ideal candidate will have/be:
• Service minded, structured and autonomous
• Master degree in IT
• Fluent English (spoken and written)
• Ability to be autonomous as well as ability to have a good team work with the CC, with PGs level 2 support and, with editors.
• Basic knowledge of automotive business and ERP knowledge will be a plus.
• Professional experience with BPCS V8 and V4, Main modules: Distribution, Billing, Shop floor control. Will be a plus.
• Some Knowledge of:
AS/400 O/S basics
SQL Language
• RPG programming language, ODW programming language, EDI Messaging, INFOPRINT programming language and tool. Will be a plus.
